Dear Body Shop Owner: “It Doesn’t Have the OEM Logo” — Oh, Sorry, Is This a Fashion Show or a Repair?

There are few things more irritating than this line from an adjuster:

“We can’t accept this unless it has the OEM logo on it.”

Oh, my bad. I didn’t realize this was a branding exercise.

Here’s the deal:Shops pay real money for access to OEM repair procedures. Whether that’s through AllData, CCC ONE, Mitchell, or TechInfo subscriptions — this isn’t pirated Google junk.

So when you submit a verified document that literally says:

“Perform seat weight sensor calibration after any collision,”

and they reply with:

“This doesn’t appear to be from Toyota directly…”

You’ve got every right to take a deep breath, stare into the void, and then calmly respond:

“It doesn’t have to have a logo — it has the procedure.”

What They’re Really Saying Is: “I Don’t Want to Pay for That.”

Let’s call it what it is.

They don’t want to approve the line item. So they’re looking for an excuse.And if the actual procedure — pulled directly from an OEM-licensed platform — isn’t good enough?

That’s not a document problem. That’s a training problem on their end.

Here’s the Response:

“This information comes from an OEM-authorized source, which we pay to access. If you require direct manufacturer branding, we’re happy to add a documentation support fee and provide additional material. Let us know how you'd like to proceed.”

Translation: We’ll play the game. But it’s gonna cost you.

Final Word: If They Want Pretty Documents, They Can Start Paying Pretty Fees

Don’t let “lack of branding” be the excuse for unpaid labor.

This isn’t a wedding invitation — it’s a safety procedure. And it’s still required whether or not it comes with a Toyota watermark.