Dear Body Shop Owners: Rebuttals, Rewritten with Confidence

Here are 5 rebuttals rewritten with your voice in mind — calm, confident, and ready to be dropped in the supplement file or across the desk with a smile:

1. “We don’t pay for that.”→ “That doesn’t change what’s required. We’re repairing to spec, not to spreadsheet.”

2. “It’s just a driver assist system.”→ “Exactly — and it assists by braking, steering, and reacting at highway speeds. That’s why we’re calibrating it.”

3. “It doesn’t show any codes.”→ “And uncalibrated sensors don’t always throw codes. That’s why the OEM requires this procedure.”

4. “They can drive it to a calibration shop.”→ “We don’t release vehicles with safety systems in an unverified state. If you’d like to assume liability, I can put that in the notes.”

5. “Mobile says they can do it in the lot.”→ “Unless the lot meets OEM specs, we’re not authorizing that. Accuracy matters, not convenience.”