Dear Insurance Company: “The Customer Can Drive It There”

Let’s get this straight.

You don’t want to pay for a tow, so your solution is to hand the car back to the customer — uncalibrated — and tell them to drive it down the highway to a calibration facility?

With the forward radar unchecked?Emergency braking unverified?Blind spot sensors possibly offline?

Do you also recommend skydiving with a used parachute?

You’re Asking the Customer to Drive with Active Safety Systems in an Unknown State

This isn’t like driving without A/C. This is driving with the potential for:

False emergency braking
No automatic braking
Lane-keep failures
Surprise steering corrections
Cruise control with a mind of its own

What happens if that car hits the brakes at 75 mph for a shadow?

Who’s on the hook then?

Final Word: If You’re Telling Someone to Drive It, You’d Better Be Prepared to Own the Outcome

It’s not “transport avoidance.” It’s risk transfer — to the customer and the shop.

And it’s not acceptable.

Why You Can Have a Failed Calibration With Zero DTCs — and Still Be in Trouble

Let’s talk about everyone’s favorite false sense of security: “There’s no trouble codes, so we’re good!” Yeah, about that... In the ADAS...

Static vs. Dynamic Calibration — What’s the Difference, and Why Does It Matter?

We throw these words around all the time like everyone knows what they mean: “That’s a static calibration.” “This one needs dynamic.” But...

You Can Do a Calibration “Wrong” and It Will Still Say “Passed” — Here’s Why That Should Scare You

Let’s get this out of the way: Just because your scan tool says “Calibration Complete” doesn’t mean the system is calibrated...

Dear Insurance Company: “The Customer Can Drive It There” — You Sure About That?

You’re Asking the Customer to Drive with Active Safety Systems in an Unknown State

Final Word: If You’re Telling Someone to Drive It, You’d Better Be Prepared to Own the Outcome

Recent Posts

Comments