Just Because the App Says “Calibrate” Doesn’t Mean You Should — And Just Because It Doesn’t, Doesn’t Mean You’re Off the Hook

There’s a weird new problem in the collision world.

We used to argue with insurers about why calibration is needed.Now we’re also arguing about why one isn’t — because a VIN app said it was.

You read that right.

These tools sometimes flag procedures that aren’t required, and adjusters will say:

“It says it’s needed here, so we’re not paying unless it matches.”

Oh, so now they trust the tech?

“Suggested” ≠ “Required” — And “Not Mentioned” Doesn’t Mean “Skip It”

Here’s the reality:

• Some systems require calibration only if specific repairs are performed

• Some sensors require calibration only if they’re removed or replaced

• Some only calibrate when a related module has been cleared or reprogrammed

• Some require verification — not always calibration — depending on DTCs or physical disturbance

This Is Why You Still Need Human Judgment

That judgment needs to come from someone who:

• Can read and interpret OEM repair procedures

• Understands how the repairs affected safety systems

• Knows what a false-positive or false-negative in an app actually means

• Isn’t afraid to say, “The tool is wrong. This is what’s required.”

Because when the vehicle goes back to the customer and something fails?

“The app said…” isn’t going to cut it.

Final Word: Stop Letting the VIN Tool Do All the Thinking

Use it to flag. Use it to check. Use it to confirm equipment.

But then use your brain.

Because the system doesn’t care what the app said — it only cares if it was repaired right.