Most Adjusters Aren’t Malicious—They’re Misled

Here’s the truth:A lot of insurance adjusters aren’t trying to screw you or the customer.They’re just following outdated info, bad software prompts, or internal policies that weren’t built around modern vehicles.

So instead of flipping your lid, teach them what they don’t know—without sounding condescending.

Approach It Like This:

“I understand your position…”

Start with empathy.

“I get that you’re going off your system. Totally understand. Unfortunately, that system doesn’t always reflect OEM procedures for ADAS-equipped vehicles like this one.”

“Here’s what the manufacturer says…”

Then immediately back it with proof.

“For this repair, the OEM states calibration is required. You’ll see that circled in the attached documentation, along with the VIN.”

Let them see it for themselves. Now you’re not debating—you’re presenting facts.

“I just want to do this the right way…”

Make it clear you’re not trying to cause trouble.

“We’re just trying to protect the customer, follow industry standards, and avoid any liability if these systems don’t perform properly after repairs.”

The Right Adjusters Will Appreciate It

Many of them actually don’t want to deny the claim.They just need you to give them the backup to override their internal restrictions.

You give them that power when you:

• Show the procedure

• Keep it respectful

• And present the liability risk clearly

Final Word: Be the Pro in the Room

It’s not about making the adjuster look bad.It’s about helping them get it right.

Stay factual. Stay professional. Stay on the side of safety.