“The Customer Can Drive It to the Facility” — Are You Sure You Want to Own That Call?Because If That Radar Slams the Brakes at 75 MPH, Who Pays for the Lawsuit?

It happens all the time.

A shop says the car needs calibration.The insurer says,

“Tell the customer to drive it to a mobile tech or a facility. We’re not paying to move it.”

Let’s talk about what that decision really means.

What Could Happen in Transit?

If calibration wasn’t done, the systems are:

• Unverified

• Misaligned

• Potentially reactive in unpredictable ways

That means on the highway, the customer is driving with:

• Uncalibrated emergency braking

• A radar pointing slightly too high or too low

• Lane assist that might tug the wheel when it shouldn’t

• Systems that will activate, fail, or misfire with no warning

So you’re asking a customer to drive a vehicle with safety features designed to act automatically, while unverified, because you don’t want to cover a tow?

Who's Liable if Something Happens on That Drive?

Because guess what? If the car overreacts, slams on the brakes, and someone rear-ends them…

• The customer is hurt

• The shop did the repair

• And the insurance company told them to drive it anyway

You want that call on record?

Final Word: If It’s Not Safe Enough to Trust the Systems, It’s Not Safe Enough to Drive

Tow it. Haul it. Flatbed it. Whatever.But don’t push the customer into a risky situation just because it’s cheaper.

Because the lawsuit won’t care what your system said.