The Insurance Company Said “Don’t Do It” — Now What?

Here’s a common scenario:

You write an estimate. You include a manufacturer-required calibration.The insurer says:

“We’re not paying for that.”

So what do you do?

If you skip it — you own the risk.If you do it — you risk not getting paid.

Welcome to the ethical nightmare of modern collision repair.

So Here’s the Move:

1. Follow the OEM anyway.

2. Document everything.

3. Notify the customer in writing.

4. Offer the insurance company a liability form (they won’t sign it).

5. Let ACSA know — we’re building data and backing up shops like yours.

Because when safety is on the line, we choose people over policies. Every time.

Final Word: You’re Not Being Difficult — You’re Being Responsible

Let ACSA be your backup when insurers try to make you the villain for doing the right thing.

We’re here for that fight — and we bring the documentation to prove it.