Want to Keep It Professional AND Protect Yourself? Say This.

You don’t have time for back-and-forth email tennis with insurance.You want a script that gets to the point and keeps the pressure where it belongs: on the carrier, not your shop.

Use this copy-paste-ready response next time a required calibration is denied:

📄 Start with the Facts

"According to [OEM NAME] procedures for [YEAR/MAKE/MODEL VIN: XXXXX], ADAS calibration is required after the following repairs:– [List repair operations]Please see the attached OEM documentation for reference."

Draw the Line

"As a repair facility, we are required to follow manufacturer guidelines to restore the vehicle to pre-loss condition. We cannot knowingly omit a required safety procedure."

Offer the Decision—With Accountability

"If your company is directing us to omit this OEM-required calibration, please confirm this in writing along with acknowledgment that liability for any related system failure will be assumed by [Insurance Company Name]."

End With Confidence

"We are not refusing to repair the vehicle. We are refusing to perform an incomplete or unsafe repair. Please advise how you’d like to proceed."

This Is a Line in the Sand—Not a Slap in the Face

This approach is:

• Professional

• Direct

• Backed by facts

• And puts the legal ball squarely in their court

Final Word: You Don’t Need to Be a Lawyer—You Just Need to Know What to Say

If they’re denying it? Don’t argue.Document. Communicate. Hold the line.