“We’ve Never Paid for That Before” — And That Explains EverythingCool. You’ve Also Never Been Sued for a Sensor Failure… Yet.

When insurance says:

“We’ve never paid to tow for calibration before…”“We’ve never covered that kind of testing…”

All that tells us is:You’ve been lucky. Not right.

Because What You’ve Paid for in the Past Has Nothing to Do With What’s Required Today

ADAS tech changes every year.OEMs update procedures constantly.What wasn’t required in 2018 is mandatory in 2024.

If you're still going off last year’s playbook — you’re already behind.And if you’re using payment history to dictate repair procedures?

That’s how people get hurt. Seriously hurt.

This Isn’t About Your System. It’s About Their Safety.

The radar doesn’t care what you’ve paid for in the past.The camera won’t adjust itself based on your policy history.

OEMs write the rules.Shops follow the rules.Insurance is supposed to support the repair — not rewrite it.

Final Word: “We’ve Never Paid for That” Is Not a Justification — It’s an Admission

An admission that cost is outweighing safety.An admission that policy is overriding procedure.And an admission that it’s only a matter of time before something goes horribly wrong.

Let’s not wait for that day.